Return & Refund Policy

We want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help.

If you purchased our products through an authorized marketplace (including Amazon), you may still contact us for support. Please include your order details so we can assist with the best available resolution.

Return Window (90 Days)

Returns are accepted within 90 days of delivery, only if the item is unused and uninstalled.

Installed or altered items are not eligible for return. Please review the Limited Warranty section below for defect coverage.

Return Eligibility (Unused / Uninstalled Only)

To be eligible for a return, items must be:

• Unused, uninstalled, and in original condition
• In the original packaging with all included parts, accessories, protective materials, and hardware
• Free from damage caused by installation attempts, improper handling, misuse, or modification

Important: Our products are premium surface-finish items. Please keep all protective film and foam in place, and avoid placing the part on rough surfaces during inspection.

Return Authorization Required (RMA)

Please do not send items back without contacting us first.

All returns require prior approval (RMA). Returns sent without authorization may be refused.

Once approved, we will provide the correct return address and detailed return instructions.

We offer returns to a U.S. return facility. The return address may vary by product or order and will be provided after authorization.

Shipping Responsibility & Return Shipping Fees

We cover return shipping (free return label or shipping reimbursement) when the issue is confirmed to be our responsibility, including:

• DOA / arrived damaged (shipping damage)
• Wrong item shipped
• Missing parts (when verified against our packing standard)

The customer is responsible for return shipping for preference-based returns, including but not limited to:

• Ordered the wrong item / not fit
• No longer needed / changed mind
• Didn’t like the look or finish (as long as the item is unused and uninstalled)

Report Timeframe for Transit Damage / Wrong Item / Missing Parts

Please contact us within 7 days of delivery if your item arrived damaged, incorrect, or missing parts.

We understand you may not open the package immediately. However, reporting within 7 days helps us verify shipping-related issues and resolve them quickly.

Claims reported after 7 days may require additional review and may be more difficult to validate as transit-related. Reports made significantly beyond this window may limit our ability to verify transit-related issues and may result in denial of transit-related claims.

To help us assess your claim quickly, please include your order number and clear photos of:

• The item (close-up and full view)
• The shipping box (including labels)
• All internal packaging materials

Missing Tape or Accessories

Some products require double-sided tape, and this will be stated on the product page. If your package is missing the required tape, please contact us first and we will assist you.

Please email service@aerobon.biz within 7 days of delivery and include your order number.

To help us verify quickly, please provide clear photos of the item and all contents received, including packaging.

After verification, we may offer partial reimbursement up to $12 for purchasing equivalent tape locally. A receipt or proof of purchase may be required.

Please contact us before purchasing, as purchases made without contacting us first may not be eligible for reimbursement.

Important: This support applies only when tape or accessories are missing from the package upon delivery. Requests for additional tape (for example, extra tape desired, tape used up during installation, or additional tape needed beyond what was included) are not covered and should be purchased by the customer.

Please do not complete final installation if required tape or accessories are missing. Contact us first so we can provide the correct solution.

Restocking Fee (Certain Customer Preference Returns)

To keep pricing fair for all customers, a restocking fee may apply to certain customer preference returns (for example: ordered wrong item / not fit, changed mind, no longer needed) when additional handling is required.

No restocking fee will be charged for confirmed cases that are our error, such as DOA, wrong item shipped, missing parts, or transit damage reported within the stated timeframe and verified.

A restocking fee may apply when:

• The item is returned opened and/or with missing or damaged packaging, protective materials, or included accessories/hardware
• The item shows handling-related cosmetic marks (such as scratches, scuffs, smudges, or surface haze) even if uninstalled
• The return is damaged due to insufficient packaging during return shipment

Fee amount (if applicable):

• Up to 10%–15% of the item price, depending on the condition upon inspection
• Any applicable fee will be deducted from the refund after the return is received and inspected

Important: Please pack items securely using the original protective materials. Returns damaged due to insufficient packaging may be subject to a restocking fee or may be refused.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

Limited Warranty (90 Days)

If your item has been installed, it is not eligible for return. However, we provide a 90-day limited warranty from the delivery date for manufacturing defects under normal use and proper installation.

Covered (Warranty Eligible)

• Confirmed manufacturing defects in the product (for example: structural cracking not caused by impact or installation, defective mounting points/clips on replace-style parts, severe finish failure not related to chemicals or road debris)
• Incorrect item received due to our fulfillment error

Not Covered (Not Warranty Eligible)

• Installation-related damage, including tool marks, forcing fitment, broken tabs/clips during installation or removal, or any damage caused during installation or removal
• Adhesive/tape-related issues caused by improper preparation or conditions, including insufficient cleaning/degreasing, wax or ceramic coating residue, low-temperature installation, moisture, uneven pressure, re-using tape, or removing and re-applying after initial bonding
• Fitment issues due to incorrect vehicle selection or unconfirmed compatibility
• Cosmetic characteristics such as minor weave variation, small pinholes, slight surface texture, or minor finish imperfections that do not affect function
• Normal wear and external causes, including rock chips, road debris, curb or impact damage, improper washing, harsh chemicals or solvents, heat damage, accidents, or modifications

Fitment & Technical Support

Customers are responsible for confirming product compatibility before purchase.

If you are unsure about fitment, please contact us before ordering and we will be happy to help verify compatibility.

If you experience fitment issues, please stop before final installation and contact us. We may request photos or video of the part being carefully test-fitted (for example: placed in position without forcing, and before peeling tape backing or fully securing the part).

Our technical team will assist you in determining whether the issue is an installation adjustment, a vehicle-specific variation, or a manufacturing defect.

Important: Please do not force fitment. Damage caused by forcing installation, tool marks, or broken clips/tabs during installation or removal is not covered.

How to Start a Return or Warranty Claim

Email us at: service@aerobon.biz

Please include your order number, the item(s), and the reason for the return or claim. For warranty claims, please also include clear photos or video showing the issue and the installation area.

Contact Us

If you have any questions about returns, refunds, or warranty support, please contact us at:

service@aerobon.biz

Last updated: April 22, 2026