Return & Refund Policy

We want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help.

1. Photo Requirement (All Claims)

For any return, defect, or warranty claim, please email us:

• A clear photo of the AeroBon authenticity label on the product (where applicable)
• A photo of the full product

We may request additional photos. Claims cannot be processed until the required photos are received.

For warranty claims only: if the product is installed and the label cannot be photographed, AeroBon may request other proof of purchase or ask for the product to be returned for inspection.

2. Authenticity Label

Where applicable, products returned with a missing, incomplete, or tampered authenticity label are not eligible for a refund.

3. Inspect Before Installation

Please inspect your product upon delivery and, where possible, test-fit it before installation — without applying tape, without forcing, and without fully securing it. Test-fitting must not leave any marks on the product.

Clip-on (replacement-style) mirror caps: please do not clip them onto your mirrors to test-fit. Instead, compare them side by side with your existing caps. Clipping them on counts as installation (see Section 6). For fitment issues found after clipping them on, see Section 5.

Important: Our products are premium surface-finish items. Please keep all protective film and foam in place, and avoid placing the part on rough surfaces during inspection.

4. Defective on Arrival (DOA)

DOA includes: scratches, bubbles, weave/pattern defects, coating peeling, cracks, clip or mounting defects, deformation, incorrect fitment, shipping damage, wrong item received, or missing parts.

• Must be reported within 7 days of delivery and before installation.
• Eligible DOA claims receive a replacement or a full refund of the amount paid, at the customer's choice (replacements subject to availability). Return shipping is paid by AeroBon.
• Claims reported after 7 days or after installation are not eligible as DOA.

Wrong item received due to our shipping error must be reported within 30 days of delivery and before installation.

Natural carbon fiber characteristics: Carbon fiber is a woven material. Slight variations in weave alignment or pattern, small pinholes, and minor surface texture are normal characteristics of the material and are not considered defects. "Weave/pattern defects" above refers to clearly visible flaws, such as distorted, wrinkled, or visibly misaligned weave.

5. Clip-On (Replacement-Style) Mirror Caps — Fitment

Fitment issues on clip-on mirror caps are not considered DOA unless clearly visible before installation.

• Correct vehicle ordered and the issue is caused by the product: handled by AeroBon.
• Correct vehicle ordered but the wrong item was shipped: handled by AeroBon.
• Customer ordered for the wrong vehicle: not eligible.

Fitment claims must be reported within 90 days of delivery. If you notice a fitment issue, please stop installation and contact us. Please provide your vehicle year and model, along with photos of the installed caps. Damage caused by forceful or improper installation or removal is not covered. Eligible claims are handled the same way as warranty claims (see Section 8).

6. When Installation Has Begun

Installation is considered to have begun when:

• Spoilers & overlay mirror caps: tape has been applied (whether or not the backing has been removed)
• Clip-on mirror caps: the caps have been clipped on
• Any product that has been installed

Once installation has begun: preference returns are not eligible; DOA-type issues are not eligible (except as described in Section 5); warranty claims remain eligible.

7. Preference Returns

Returns for reasons such as ordering the wrong item, change of mind, or no longer needing the product:

• Must be requested within 90 days of delivery.
• The product must be resalable as new: not installed, no test-fit marks, all accessories included, and original packaging complete. Otherwise, the return is not eligible.
• Refund = amount actually paid (after discounts) minus the actual return shipping cost.

8. 90-Day Limited Warranty

Covered within 90 days of delivery:

• Clearly visible, uneven yellowing
• Bubbles that develop after installation
• Clearly visible, uneven hazing or whitening
• Large-area clear coat peeling not originating from an impact point

Not covered: impact, rock chips, road debris, chemicals or improper washing, heat damage, improper installation (including adhesive failure due to poor surface preparation), normal wear and minor natural fading, modified or painted items, and any DOA-type issue.

Adhesive failure due to poor surface preparation includes, for example: insufficient cleaning or degreasing, wax or ceramic coating residue, installing in low temperatures or moisture, uneven pressure, re-using tape, or removing and re-applying the part after initial bonding.

AeroBon may request photos or a return for inspection and makes the final determination.

Remedy: AeroBon will send a replacement first. If a replacement is unavailable, AeroBon will issue a refund of the amount actually paid for the item (after discounts). Return shipping is paid by AeroBon.

9. Return Authorization (RMA)

All returns require prior authorization. Please do not ship any item back without contacting us first. The return authorization is valid until the return-by date shown on the return label. Late returns may be refused.

Returns sent without authorization may be refused.

10. Inspection & Refund Timing

Inspection may take up to 14 days after the return is received. Refunds are issued within 5–10 business days after inspection is complete.

We will notify you once your refund has been issued. If the returned item's condition does not match your request (for example, a preference return that arrives damaged or not resalable as new), we will contact you before taking any further action and explain how this policy applies. To avoid damage in transit, please pack the item securely using the original packaging and protective materials; damage caused by insufficient packaging may make the return ineligible.

11. Refund Method

Refunds are issued to the original payment method only. We do not issue refunds in cash, by bank transfer, or by any other method.

Processing times may vary depending on your bank or payment provider.

Missing Tape or Accessories

Some products require double-sided tape, and this will be stated on the product page. If your package is missing the required tape, please contact us first and we will assist you.

Missing tape is not considered a missing part under Section 4 (DOA) and is handled as described in this section.

Please email service@aerobon.biz within 7 days of delivery and include your order number.

To help us verify quickly, please provide clear photos of the item and all contents received, including packaging and the AeroBon authenticity label on the back or inner side of the product.

After verification, we may offer partial reimbursement up to $12 for purchasing equivalent tape locally. A receipt or proof of purchase may be required.

Please contact us before purchasing, as purchases made without contacting us first may not be eligible for reimbursement.

Important: This support applies only when tape or accessories are missing from the package upon delivery. Requests for additional tape (for example, extra tape desired, tape used up during installation, or additional tape needed beyond what was included) are not covered and should be purchased by the customer.

Please do not complete final installation if required tape or accessories are missing. Contact us first so we can provide the correct solution.

Fitment & Technical Support

Customers are responsible for confirming product compatibility before purchase.

If you are unsure about fitment, please contact us before ordering and we will be happy to help verify compatibility.

If you experience fitment issues, please stop before final installation and contact us. We may request photos or video of the part being carefully test-fitted as described in Section 3 (placed in position without applying tape, without forcing, and without fully securing it). For clip-on mirror caps, please see Sections 3 and 5.

Our technical team will assist you in determining whether the issue is an installation adjustment, a vehicle-specific variation, or a manufacturing defect.

Important: Please do not force fitment. Damage caused by forcing installation, tool marks, or broken clips/tabs during installation or removal is not covered.

How to Start a Return or Warranty Claim

Email us at: service@aerobon.biz

Please include your order number, the item(s), the reason for the return or claim, and the photos described in Section 1. For warranty claims, please also include clear photos or video showing the issue and the installation area. For shipping damage, wrong item, or missing parts, please also include photos of the shipping box (including labels) and all internal packaging materials.

Product verification: Where applicable, the AeroBon authenticity label is located on the back or inner side of the product. If the label reflects light in the photo, try a slightly different angle so the AeroBon logo is easy to read.

Once your return is authorized, we will provide the correct return address and detailed return instructions. Returns are sent to a U.S. return facility; the return address may vary by product or order.

Contact Us

If you have any questions about returns, refunds, or warranty support, please contact us at:

service@aerobon.biz

Last updated: October 17, 2026